Bring your roofing customer-service experience to a fully remote role with Restoration Roofing. You will support homeowners and internal teams by coordinating schedules, communicating project updates, maintaining accurate documentation, and completing timely follow-up throughout the roofing process. Direct professional experience with a roofing company or in a roofing-related customer-service role is required—applicants without roofing-industry experience will not be considered.
Job Overview
- Job Type: Contract / Remote
- Work Setting: Work from home
- Location: Remote (Charleston or Columbia, SC, and Northern Virginia preferred; qualified candidates nationwide considered)
- Salary: $28 – $35 per hour
- Expected Hours: 30 – 40 billable hours per week
- Schedule: Monday–Saturday coverage within 7 a.m.–7 p.m. Eastern Time (Saturday coverage rotates)
Responsibilities
- Respond to inbound calls, texts, emails, and website inquiries and complete outbound customer follow-up
- Gather and document customer, property, roofing, urgency, and insurance or retail project details
- Schedule and confirm inspections, consultations, and follow-up appointments
- Maintain accurate customer and job records, tasks, documents, statuses, and communication histories in Zuper or the company’s designated system
- Keep customers informed about estimates, contracts, permitting, material orders, scheduling, installation, invoicing, and project closeout
- Coordinate with sales, estimating, production, project management, and accounting to resolve open items
- Address customer concerns calmly, document escalations, establish next steps, and close the communication loop
- Track callbacks, approvals, pending documents, scheduling dependencies, and customer commitments
Requirements
- Qualifications: High school diploma or equivalent; quiet professional workspace, reliable high-speed internet, dependable computer, and business phone capable of receiving forwarded calls; availability for the agreed Eastern Time coverage window and rotating Saturdays
- Experience: At least three years of direct CSR or customer-coordination experience with a roofing company; at least three years of hands-on CRM or field-service platform experience supporting roofing operations; current Zuper experience in a roofing-company CSR role is strongly preferred (JobNimbus, AccuLynx, ServiceTitan, or comparable platforms also valuable)
- Skills: Working knowledge of the residential roofing process from lead intake and inspections through estimating, production, billing, and closeout; experience independently managing a high volume of calls, texts, and emails while maintaining accurate records; strong written and verbal communication, sound judgment, de-escalation skills, and reliable follow-through
How to Apply
Apply and answer a few quick questions, complete a short matching questionnaire, record short video responses, meet for an online interview, and begin onboarding upon offer.