Black Ball Corp. and Scorpio Posters are established wholesale and retail companies specializing in licensed posters, music merchandise, novelty products, and related merchandise. We operate multiple wholesale and e-commerce websites and sell through major online marketplaces including Amazon, Walmart, and eBay. We are seeking a dependable, organized, and detail-oriented E-Commerce Administrative & Reporting Assistant for a permanent full-time remote position. Worldwide applicants are welcome.
Job Overview
- Job Type: Full-time / Remote
- Work Setting: Work from home
- Location: Remote (worldwide applicants welcome)
- Salary: $8 – $15 per hour
- Expected Hours: 40 hours per week
- Schedule: Monday–Friday, 8:00 AM – 4:00 PM U.S. Central Time
Responsibilities
- Monitor Amazon, Walmart, eBay, and Faire accounts daily for customer messages, claims, disputes, and cases
- Ensure marketplace messages are answered within required response timeframes
- Monitor Amazon A-to-z Guarantee claims and prepare appeals when appropriate
- Review Amazon chargebacks and assist with filing disputes
- Monitor eBay customer requests, cases, and refund deadlines
- Review Amazon and Walmart account health metrics and investigate defects
- Monitor customer feedback and respond or request revisions/removal when permitted
- Immediately alert management to account warnings, approaching deadlines, or issues requiring attention
- Update out-of-stock products and restock across multiple websites and marketplaces
- Maintain inventory availability, update inventory management systems and Google product feeds
- Remove discontinued products and perform weekly inventory audits
- Monitor and respond to retail customer service emails and live chats
- Review shipping batches in Teapplix, identify eligible USPS shipments, and prepare/submit claims
- Review Authorize.net transactions and flag potentially fraudulent orders
- Prepare royalty reports for licensed products, artists, and licensors quarterly
- Compile sales commission reports every 2 months
- File sales tax reports monthly
- Assist with additional administrative and reporting projects as needed
Requirements
- Qualifications: Excellent spoken and written English with clear verbal communication; must be available Monday–Friday, 8:00–4:00 PM Central Time and consistently work 40 hours per week; reliable internet connection and suitable remote workspace
- Experience: Previous administrative, e-commerce, or customer service experience; preferred experience with Amazon Seller Central, Walmart Seller Center, eBay Seller Hub, WooCommerce or BigCommerce, QuickBooks Desktop, Teapplix, inventory management systems, or royalty/commission/sales tax reporting (training available)
- Skills: Strong Microsoft Excel skills; excellent written communication and organizational skills; strong attention to detail and ability to manage deadlines; comfortable learning new software and online platforms; reliable, self-motivated, and able to work independently
How to Apply
Submit your resume along with a brief introduction describing your relevant experience (including Amazon/Walmart/eBay experience, Excel proficiency, and any QuickBooks/inventory/financial reporting experience). Confirm availability for Monday–Friday, 8:00–4:00 PM Central Time. Include a short 60–90-second video introduction in English answering the required questions. Applications without a video introduction will not be considered. A live video interview will also be required.