We are seeking a dedicated Client Happiness Servicing Associate to join Earnest. In this remote, full-time role, you will act as a professional brand ambassador by responding to client inquiries, providing repayment guidance, and assisting borrowers with financial decisions.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: $23 – $29/per hour ($47,000 – $60,000 per year)
Responsibilities
Respond promptly to client inquiries via chat, email, SMS, or phone, providing accurate information and resolving concerns with empathy and clarity.
Assist clients with payment arrangements, encourage on-time payments, explain relief options, and promote company products when appropriate.
Maintain clear records in client systems, research solutions using internal tools, and collaborate with cross-functional teams for effective resolutions.
Requirements
Qualifications: Professional background or education in finance, customer service, business administration, or a related field.
Experience: At least 1 year of experience in customer service, sales, or collections, with preference given to backgrounds in student lending, banking, or financial aid.
Skills: Strong verbal and written communication, active listening, problem-solving, tech-savviness, and the ability to manage high volumes under pressure.
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