Veritas Administrators is hiring a Towing Resolution Specialist to review, investigate, and negotiate towing, recovery, storage, and cargo invoices on commercial transportation claims. You will be responsible for reviewing tow and storage invoices, auditing charges against regulations, and directly negotiating fair, accurate settlement terms with tow facilities to control claim costs. This is a fully remote, full-time position with salary plus commission.
Job Overview
- Job Type: Full-time / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: $21.63 – $28.85 per hour ($45,000 – $60,000 per year + commission)
Responsibilities
- Review and negotiate towing, recovery, storage, and cargo invoices, including cargo disposal and hazmat fees
- Negotiate reductions or corrections on towing, recovery, and hazardous material cleanup bills
- Review, evaluate, and negotiate tow yard fees and storage charges to ensure fair, accurate, and compliant resolution
- Recommend strategy to management on disputed and high-exposure claims, and take part in claim reviews and roundtables
- Build strong client relationships by responding promptly to requests, emails, and voicemails
- Adapt to client-specific procedures and changing workflows while following established best practices
- Use technology to efficiently move files to an accurate resolution
- Keep an accurate daily diary, time records for billing, and the data points that feed reporting
Requirements
- Qualifications: Excellent negotiation, communication, and conflict-resolution skills; excellent written and verbal communication with strong grammar and spelling; sharp attention to detail, sound judgment, and strong problem-solving skills; organized and calm under pressure with a track record of meeting tight deadlines; comfort learning and using a range of common and proprietary software
- Experience: 5+ years of experience in the commercial transportation industry; solid grasp of commercial and inland marine insurance coverages; experience with clients of different sizes (fully insured, retained-limit, and self-insured programs); billing experience in the towing and storage industry preferred; experience with CCC One, Claim Pilot, and Microsoft Office preferred
- Skills: Exceptional negotiation skills; ability to adapt to client-specific procedures and changing workflows
How to Apply
Apply directly through the official application portal.