We are seeking a dedicated Customer Care Representative to join Everise. In this remote, full-time role, you will handle a high volume of inbound calls, answer questions regarding healthcare benefits, and deliver exceptional, compassionate service to members.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: To be discussed
Responsibilities
Handle a high volume of incoming calls professionally, gathering customer information and assessing member needs.
Educate customers on products and services, resolve issues efficiently using one-call resolution guidelines, and document interactions accurately.
Evaluate and identify opportunities for process improvements while meeting or exceeding performance metrics.
Requirements
Qualifications: High school diploma or equivalent required, along with the ability to pass a drug screen and background check.
Experience: Previous experience in customer service, call center operations, or healthcare support is preferred.
Skills: Strong decision-making and analytical abilities, high integrity, ability to navigate multiple systems simultaneously, and schedule flexibility for evenings, weekends, and overtime.
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