We are seeking a compassionate and professional Client Intake Specialist to join Resolv.Global. In this remote, full-time role, you will serve as the first point of contact for clients seeking assistance during serious situations, guiding them through the intake process with empathy and accuracy.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote (United States)
Salary: $13/per hour
Responsibilities
Handle inbound and outbound calls with new and existing clients, verify information, and explain the intake process and expected next steps.
Schedule consultations, follow up with enrolled or pending clients, and listen to concerns with empathy while de-escalating challenging conversations.
Accurately document every interaction in the CRM, help clients obtain required records, and adhere to strict compliance guidelines.
Requirements
Qualifications: Professional background or education in communications, customer service, business, or a related field.
Experience: At least 1 year of customer service experience in a phone-based or client-facing position, handling both inbound and outbound calls.
Skills: Excellent verbal and written communication, strong listening and problem-solving abilities, emotional intelligence, ability to type at least 35 words per minute, and strong attention to detail.
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