We are seeking a motivated and professional Customer Service Associate to join PDK International (Educators Rising). In this remote, part-time role, you will play a vital part in supporting members by delivering exceptional customer service, managing inquiries, and ensuring accurate member records.
Job Overview
Job type: Part-time / Remote
Work setting: Work from home
Location: Remote
Salary: $18 – $22/per hour
Responsibilities
Provide prompt, high-quality customer service to membership-related inquiries via phone and email, sharing information about benefits, renewals, and processes.
Review and approve Teacher Leader applications, maintain and update member records in the membership database, and cultivate relationships with key stakeholders.
Participate in team meetings, support processing and mailing of membership materials, and assist with special projects to ensure operational efficiency.
Requirements
Qualifications: A commitment to the mission and values of Educators Rising, with strong problem-solving skills and a proactive, solution-oriented mindset.
Experience: Proven experience providing outstanding customer service, administrative support, and managing multiple priorities in a fast-paced environment.
Skills: Strong written, verbal, and interpersonal communication skills, high organizational detail, and proficiency with Microsoft 365 applications (Word, Excel, Outlook, Teams).