Sugarwish is hiring a seasonal Corporate Account Support Specialist to join the Happiness Squad, our customer service team, right before our busiest time of the year. From roughly late October through the beginning of January, our corporate clients place the orders they care most about, and they need a real answer fast when something is not right. You will focus on corporate clients and own most of their emails, chats, and phone calls—helping them place orders with confidence, following each order through to a successful finish, and stepping in quickly when something needs fixing. This is a remote role with full availability during scheduled shifts.
Job Overview
- Job Type: Seasonal / Remote
- Work Setting: Work from home
- Location: Remote
- Salary: $20 – $22 per hour
- Schedule: Full availability during scheduled shifts (evenings and weekends as needed, especially in December)
Responsibilities
- Serve as the friendly, knowledgeable first point of contact for corporate clients via email, chat, and phone
- Help clients place orders smoothly by answering questions, pointing them to the right options, and ensuring details are correct
- Take on more complex corporate issues escalated from the rest of the Happiness Squad, including transferred calls, chats, and emails
- Resolve order problems quickly, check for similar or related orders, submit glitch tickets when needed, and keep the client and sales representative updated
- Join Zoom calls with corporate clients when issues are easier to resolve live
- Keep clear notes on every account and update the CRM so the team can pick up any conversation mid-season
- Partner with Sales to keep corporate clients happy and escalate high-value issues to the Customer Service Manager when needed
- Flag recurring patterns with specifics so they can be fixed
- Work the holiday calendar (ship deadlines, cutoff dates, and the last-week surge) with the schedule flexibility peak season demands
- Coordinate across Billing, Production, and Shipping via Slack so orders keep moving
- Partner with the Gift Concierge on delay notifications and own the white-glove escalation path for corporate order issues
Requirements
- Qualifications: Bachelor’s degree preferred or equivalent professional experience; reliable, distraction-free home workspace; full availability during scheduled shifts and ability to commit through the end of the season
- Experience: 2 or more years in customer service or account support, ideally serving business or corporate clients; experience owning a client problem end-to-end
- Skills: Fast, dependable responses across email, chat, phone, and internal messages; strong written and verbal communication that is warm, clear, and professional; good judgment about when to resolve vs. escalate; technically confident and able to learn new software quickly; familiarity with help desk tools (Zendesk, Salesforce Service Cloud, Freshdesk, or Gorgias); comfortable using AI tools; working knowledge of Google Workspace (especially Sheets); familiarity with corporate gifting, ecommerce, promotional products, or order fulfillment is a strong plus
How to Apply
Apply directly through the official application portal. Applications are accepted until October 22, 2026.