We are seeking a dedicated Contact Center Representative III to join The Standard. In this remote, full-time role, you will provide personalized, accurate support to members by responding to inquiries, resolving service-related needs, and explaining product offerings and policies.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: $21.63 – $29.45/per hour
Responsibilities
Respond to contact center inquiries using multiple computer and telecommunications systems to deliver personalized service and accurate product information.
Research, analyze, and resolve member transactions, including eligibility determinations and approvals, while tracking assigned work and preparing customized correspondence.
Apply problem-solving and de-escalation techniques to address complex service issues, enhance the member experience, and recommend process enhancements.
Requirements
Qualifications: High School Diploma required; ability to work 11:15 am – 8 pm EST is required for this role.
Experience: 2+ years of contact center experience in a high-volume or complex environment, with familiarity in systems such as Genelco, AWD, Access360, CSR, or MyAccess.
Skills: Strong judgment, initiative, communication, problem-solving, de-escalation skills, and the ability to work independently with minimal supervision.