We are seeking a customer-oriented and detail-driven Remote Patient Representative to join Diana Health. In this remote, full-time role, you will serve as the primary point of contact for clients, managing phone triage, scheduling appointments, collecting insurance information, and ensuring a warm, supportive experience.
Job Overview
Job type: Full-time / Remote
Work setting: Work from home
Location: Remote
Salary: Competitive compensation
Responsibilities
Provide warm, professional client interactions, manage phone triage, and handle appointment scheduling and rescheduling.
Perform insurance verification of benefit checks, answer client questions, and manage/collect client copays and payment balances.
Maintain meticulous organization in a fast-paced environment while utilizing EMR systems, Google Suite, or Microsoft Office products.
Requirements
Qualifications: High school diploma or GED with 2+ years of experience in a related field (Bachelor’s degree preferred).
Experience: Experience in healthcare administration, patient services, customer support, or a related administrative role, with familiarity using EMR systems preferred.
Skills: Excellent communication and interpersonal abilities, strong computer literacy, exceptional multi-tasking skills, and a detail-oriented, collaborative approach.
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